Meet Integrity
Healthcare Advisors.

Meet Us

This is us.  Dotty, a registered nurse, attorney, leadership, risk management and compliance expert, and Jim, a clinical pharmacist with a legal degree, award winning pharmaceutical sales expert, project manager, and the guy who can tear any process apart and make it better. Experienced healthcare professionals with distinguished careers of proven success who seek to help healthcare providers enjoy success. Integrity is first in our name, and first in everything we do.

Dotty has over thirty-five years of experience serving healthcare teams in a variety of roles. A registered nurse and an attorney, she is best known for her time serving as President and Chief Operating Officer of Laser Spine Institute. At LSI, Dotty established a one-of-a-kind culture that delivered a high level of service, profitability and satisfaction at every Laser Spine Institute facility for its patients, its teammates and its investors. She successfully led the organization, ensuring the delivery of excellence in surgical care and a quality patient experience, all while delivering significant returns to its investors.  Dotty also has years of experience in long term care, including nursing home operations and senior housing.  Dotty has helped several clients evaluate leadership teams, hire key executives, mentor and grow new leaders, and step in to provide oversight of operations while an organization seeks the right long term solution.

Jim has over thirty-five years of experience serving healthcare teams in a variety of roles. As a licensed pharmacist who pursued a law degree for the fun of it, Jim’s clinical capabilities were refined as he served in hospital leadership roles, partnering with physicians to improve the quality, efficiency and effectiveness of care delivery. Adept at problem solving and project management, Jim excels in any competitive business market. He identifies the strengths of any team and works to maximize capabilities while driving process improvements. If you aren’t sure what’s broken, Jim will find it. And he’ll lead the team to the solution, every time.


You’ve worked hard, invested time and money, and taken risks. You have an exciting vision for your practice – simply, you want to provide excellence in patient care regardless of the setting, and you want to be profitable doing it. IHA will work hard to make certain you realize that vision. We’ll help you reach your practice’s highest potential, for your employees, your patients, and you.

We look at the practice of healthcare differently. With over 70 years of combined experience, we bring a strong foundation of clinical and regulatory knowledge that allows us to apply business savvy to your practice operations in a way that makes sense for the provider, the patient, and the financial success of the organization. There are many consultant groups out there.  We have the experience and resources to identify the greatest opportunities for your practice, and then help you maximize them to meet your goals.  We won’t tell you what you can’t do.  We’ll spend our time helping you and your team get to yes.

What people have been saying

Our organization values Dotty’s executive coaching and mentoring for several members of our team. She embodies strong business acumen with a commitment to a values-driven culture, and strives to teach others to embrace the connection between emotional intelligence and business skills in leading teams. She’s helped us identify blind spots, then worked with us to turn those into strengths for our organization. I’d recommend IHA as a business partner all day long.

Ken Jaeger
CEO MorningStar Senior Living


We are Dotty and Jim Bollinger and we are the founder and principals of Integrity Healthcare Advisors. We’ve been together “forever” in healthcare, from working side by side in hospital clinical operations thirty five years ago, to partnering together today at IHA. We know how hard you’ve worked and that the economy, reimbursement methodology and staffing challenges keep the rules changing. We want to walk beside you so that you might fully recognize your practice’s greatest potential. We’ll always lead by doing what is right by you, your teammates, and your patients. We are subject matter experts in all areas of practice operations and through the depth of our partnerships, we can bring any competency your organization needs to the table to solve the unique challenges impacting your practice, today.

Quite simply: our mission is to bring the very best that our vast experience has to offer to your team so you enjoy remarkable success.


Leading with integrity matters. Employees who are valued provide better service to patients and care about your business’s financial success. And, applying sound business practices to traditional healthcare operations increases the financial success of the organization. IHA will assess all dimensions of your practice, providing you with a gap analysis,  and plans to implement improvements in each area specific to your needs.

Employee Engagement

  • Organizational Development
  • Executive Coaching and Assessments
  • Culture/Values Coaching
  • HR practices and policy development
  • Hiring/Competency Evaluation development
  • Recruiting assistance
  • Team building and Team training
  • Creation of subject matter teams and strategies
  • Confidential Coaching of Key Staff in leadership strategies

Patient Satisfaction

  • Design and implementation of patient or family advisory groups
  • Best practice identification and implementation
  • Patient Experience training
  • Operational efficiencies for patient facing processes like scheduling, wait times, patient interactions
  • Space use and design
  • Reduction in cancellations and optimization of Scheduling strategy development and implementation

Financial Success

  • Revenue Cycle Management Analysis
  • Sales and Marketing Strategy
  • CRM assessment and development
  • Risk Management and Compliance Review, including regulatory and legal compliance, survey readiness, HIPAA and other training or review
  • Operational development, including policies and procedures
  • Contract negotiations
  • Coding and billing assessment and review of systems
  • EHR review
  • Process Improvement and Redesign

Dotty’s Corner

Dotty Bollinger is an experienced nurse, attorney, healthcare executive, executive coach and operations consultant. As founder and CEO of Integrity Healthcare Advisors (IHA), she brings a unique perspective of clinical and business strategies to each practice she works with and has a track record of delivering results across various specialties.

Also an author of two books, Dotty has written Women in the Marketplace: Finding Your Kingdom Purpose, and The Secret Sauce: Lead Well and get Extraordinary Results. These books provide practical guidance and tools for business leaders who are looking to balance personal lives and career, and want to more deeply understand how servant leadership can impact the financial success of any organization. Dotty shows her readers how they can honor those around them, whether teammates or patients, by acting with integrity and care, while striving for financial success.

Bookstore / Reviews Blog Meet Us


Our personal, consultative approach lets us understand how you measure success and the necessary tools to achieve it.

Please call to contact Integrity Healthcare Advisors for a one-on-one initial consultation with one of our experienced professionals, or with any questions or comments you might have. We look forward to working with you soon.


Knoxville, TN 37938