813-956-2679

Meet Integrity
Healthcare Advisors.

Meet Us

This is us.  Dotty, a registered nurse, attorney, risk management and compliance expert, and Jim, a clinical pharmacist, award winning pharmaceutical sales expert, certified project manager, and the guy who can tear any process apart and make it better. Experienced healthcare professionals with distinguished careers of proven success who seek to help good people with good practices enjoy success. Integrity is first in our name, and first in everything we do.

Dotty has over thirty years of experience serving healthcare teams in a variety of roles. A registered nurse and an attorney, she is best known for her time serving as President and Chief Operating Officer of Laser Spine Institute. At LSI, Dotty established a one-of-a-kind culture that delivered a high level of service, profitability and satisfaction at every Laser Spine Institute facility for its patients, its teammates and its investors. Dotty was responsible for overseeing all corporate and medical operations at Laser Spine Institute. She successfully led the organization, delivering excellence in surgical care and a quality patient experience, all while delivering significant returns to its investors.

Jim has over thirty years of experience serving healthcare teams in a variety of roles. As a licensed pharmacist, Jim’s clinical capabilities were refined as he served in hospital leadership roles, partnering with physicians to improve the quality, efficiency and effectiveness of care delivery. Adept at problem solving and project management, Jim excels in any competitive business market. He identifies the strengths of any team and works to maximize capabilities while driving process improvements. If you aren’t sure what’s broken, Jim will find it. And he’ll lead the team to the solution, every time.

Why IHA

You’ve worked hard, invested time and money, and taken risks. You have an exciting vision for your practice. IHA will work hard to make certain you realize it. We’ll help you reach your practice’s highest potential, for your employees, your patients, and you.

We look at the practice of healthcare differently. With over 60 years of combined experience, we bring a strong foundation of clinical knowledge that allows us to apply business savvy to your practice operations in a way that makes sense for the provider, the patient, and the financial success of the organization. There are many consultant groups out there. Our group is three dimensional. We have the experience and resources to identify the greatest opportunities for your practice, and then help you maximize them to meet your goals.

What people have been saying

“Dotty is a reliable partner, knowledgeable about the business of healthcare from a clinical, compliance and risk management perspective, and is an experienced operations leader.  From the investor perspective, I’ve seen organizations under Dotty’s leadership deliver impressive financial performance while staying laser focused on excellent patient care.”

James P. Heidbreder, Managing Director | Coker Capital Advisors

Mission

We are Dotty and Jim Bollinger and we are the founder and principal of Integrity Healthcare Advisors. We’ve been together “forever” in healthcare, from working side by side in hospital clinical operations thirty years ago, to partnering together today at IHA. We know how hard you’ve worked to get that shingle up on the door. We want to walk beside you so that you might fully recognize your practice’s greatest potential. And we’ll always lead by doing what is right by you, your family, your teammates, and your patients. We have a large team of subject matter experts in all areas of practice operations and can bring any competency your organization needs to the table to solve the unique challenges impacting your practice, today.

Quite simply: our mission is to bring the very best that our vast experience has to offer to your practice so that you enjoy remarkable success.

Services

Leading with integrity matters. Employees who are valued provide better service to patients and care about a practice’s financial success. Patients who receive great service are more likely to comply with treatment plans and return for scheduled visits. And, applying sound business practices to traditional healthcare operations increases the financial success of the organization. IHA will assess all dimensions of your practice and implement training in each area specific to your needs.

Employee Engagement

  • Organizational Development
  • Leadership Training and Executive Coaching
  • Culture/Values Coaching
  • Service Training
  • HR practices and policy development
  • Hiring/Competency Evaluation development
  • Recruiting assistance
  • Team building and Team training
  • Creation of subject matter teams and strategies
  • Confidential Coaching of Key Medical Staff in leadership strategies

Patient Satisfaction

  • Survey Development and implementation
  • Operational efficiencies for patient facing processes like scheduling, wait times, patient interactions
  • Space use and design
  • Reduction in cancellations and optimization of Scheduling strategy development and implementation
  • Design and implementation of patient advisory groups
  • Best practice identification and implementation
  • Patient Experience training

Financial Success

  • Revenue Analysis
  • Sales and Marketing Strategy
  • CRM development
  • Risk Management and Compliance Review, including regulatory and legal compliance, survey readiness, HIPAA and other training or review
  • Operational development, including policies and procedures
  • Contract negotiations
  • Coding and billing assessment and review of systems
  • EHR review
  • Process Improvement and Redesign

Dotty’s Corner

Dotty Bollinger is an experienced nurse, attorney, healthcare executive and consultant. As founder and CEO of Integrity Healthcare Advisors (IHA), she brings a unique perspective of clinical and business strategies to each practice she works with and has a track record of delivering results across various specialties.

Dotty is best known for her time serving as President and Chief Operating Officer of Laser Spine Institute. At LSI, Dotty established a one-of-a-kind culture that delivered a high level of service, profitability and satisfaction at every Laser Spine Institute facility for its patients, its teammates and its investors. Dotty was responsible for overseeing all corporate and medical operations at Laser Spine Institute, and successfully led the organization, delivering excellence in surgical care and a quality patient experience, all while delivering significant returns to its investors.

Also an author of two books, Dotty has written Women in the Marketplace: Finding Your Kingdom Purpose, and The Secret Sauce: Lead Well and get Extraordinary Results. These books provide practical guidance and tools for business leaders who are looking to balance personal lives and career, and want to more deeply understand how servant leadership can impact the financial success of any organization. Dotty shows her readers how they can honor those around them, whether teammates or patients, by acting with integrity and care, while striving for financial success.

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Contact

Our personal, consultative approach lets us understand how you measure success and the necessary tools to achieve it.

Please use this form to contact Integrity Healthcare Advisors for a one-on-one initial consultation with one of our experienced professionals, or with any questions or comments you might have. We look forward to working with you soon.






813-956-2679

Gatlinburg, Tennessee 37738